EMSNOW Up Close: Quintin Armstrong, Koh Young

Eric Miscoll speaks with Quintin Armstrong who is Koh Young’s Senior Manager, Americas. Koh Young has been in the enviable position of managing explosive growth in the past few years. Quintin Armstrong’s job is to make sure the customer support tools and training keep up with that growth. In this interview he describes how he and his team managed to pivot to remote training, and even performed installations remotely, all done on very short notice. The two discuss how they moved their training and demonstration center from Chandler, AZ to the Atlanta area; what his team learned and how they adjusted their processes to continuously improve;  what they will continue to do now that customer visits have resumed, and much more.

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